In these days of digitalization, the use of smart phones and other mobile devices, text messaging, and personal smart voice assistants such as Amazon Alexa is on the rise. It is therefore crucial for any company to offer all communication channels used by their customers to provide a consistent communication experience. A modern service infrastructure comprises all components enabling unified communications with your customers while providing a unique user experience. In times of ever-increasing and accelerating data flows, communication service providers (CSPs) feel the need for an easy-to-manage, highly flexible, and scalable communication system at an attractive price to help them reach out to their customers.
The CreaLog Service Delivery Platform is a comprehensive platform for all communication, signaling, media, and messaging applications on the telecommunications market. It provides a layered architecture and is tailored to the specific needs of CSPs. Its access layer integrates seamlessly into any signaling network and is able to terminate all communication channels including voice telephony, video communication, SMS, MMS, WebRTC, and interactive Web sessions on to voice-first devices such as Amazon Alexa or Google Home. Our platform leverages applications for NGN and IMS infrastructures but also supports legacy TDM networks.