Turn your call center into a profit center – as a central point of contact for the entire company.
A contact center standardizes and manages your entire customer communications on a central basis. The following can be distributed, managed and attended to from one contact point:
- Session contacts: Telephone, video, web session, chat, social media
- Incident contacts: E-mail, fax, letter, SMS, MMS
- Inbound, outbound and predictive outbound