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IVR - Voice Self Services

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Voice self-services

Voice self-services simply means customer self-service over the telephone.

Automated voice dialogs are available round the clock, from anywhere and easily – by voice via telephone or mobile phone – cost-effective and without any waiting time.

Voice self-services can be useful whenever the queuing time threatens to become too long for the caller or outside the contact center or help desk's opening hours.

The caller finds what he is looking for quickly, simply and voice controlled, at any time of day or night.

The company increases customer satisfaction since the caller is not sitting "endlessly" in the queue or running up against "Sorry just closed!".

Voice self-services are also a proven tool for "low-value" services. The low costs of voice self-services means it is possible to offer many services that simply would not be viable if supported by an employee.

Voice Portals for companies of any size

Standard applications on a single-server VoiceXML platform

CreaLog voice portals provide announcements and music on hold for all telephone systems and call distribution system (ACD). They perform pre-qualifications, automatically connect you to extensions (voice controlled auto-attendant), provide your staff with CTI information about the caller, and offer the option to leave callback requests and edit them.

When used as a system for customer self-service the following tasks will be completely automated: ordering procedures, timetable information, meter reading, phone banking and many more.

Used for outbound calls Voice Portals are used as power dialer with fax and answering machine detection als well as for automated payment reminders.

Use

  • Announcements, pre-qualification, skills-based routing, customer self-service, voicemail, fax, unified communications
  • Super reliable detection of natural language input, speech synthesis (TTS) and voice biometrics
  • Simple configuration and administration
  • Extensive interface support for telephony and data processing
  • Modular design with expansion options

Similar Terms

Voice Portal, IVRS, Interactive Voice Response, Voice Browser, Call Center IVR, IVR  Application, IVRs

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