If the caller leaves a message on an answering machine requesting a callback, this immediately raises two questions:
1. Who will listen to the message and when?
2. Will the caller's call really be returned at the desired time?
CreaLog Callback solves both problems. The caller is asked to leave a short message and to say when he would like his call returned. After all, not everyone is available all the time.
This callback request is flagged centrally to all agents in the service center but only shortly before the time the caller requested his call to be returned. One of the agents accepts and reserves the callback request so that no other agent can work on the process in parallel. He then listens to the message briefly and initiates the callback.