CreaLog Banking is a solution tailored to customer requirements for the completion of typical banking processes using natural language dialog over the telephone.
Similar to an internet portal, the customer uses the voice portal on the telephone. He can manage his accounts, find out balances, make transfers, block credit and debit cards, inquire about stock prices and obtain important information from his bank. Round-the-clock access to the system makes it an important pillar of professional multi-channel banking.
Features of CreaLog Banking include the use of natural language understanding (NLU) enabling uncomplicated and secure call flow, as well as a high level of security through user authentication via voice biometrics.