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Telephone Banking

Self-service transactions completed over the phone

CreaLog Banking is a solution tailored to customer requirements for the completion of typical banking processes using natural language dialog over the telephone.

Similar to an internet portal, the customer uses the voice portal on the telephone. He can manage his accounts, find out balances, make transfers, block credit and debit cards, inquire about stock prices and obtain important information from his bank. Round-the-clock access to the system makes it an important pillar of professional multi-channel banking.

Features of CreaLog Banking include the use of natural language understanding (NLU) enabling uncomplicated and secure call flow, as well as a high level of security through user authentication via voice biometrics.

The strengths of CreaLog Banking

  1. Secure banking and brokerage dialogs
  2. Wide range of functions
  3. Simple access from any location and at any time
  4. Easy to use
  5. Modular service package 
  6. Simple back-end integration 

Modular structure

The modular structure of CreaLog Banking facilitates wide-ranging customization to individual and bank-specific needs. On the one hand, gradual expansion of the system, and hence improvement in the level of automation to execute transactions, is possible at any time.

On the other hand, small, cost-effective solutions for low call volumes can also be created which can later keep pace with higher demands in terms of number of callers or service level.

A key benefit of the CreaLog Banking product is its ability to adapt to the needs of very different sizes of company. Our list of references is a living representation of the versatility of the German banking and savings bank landscape.

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