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Unified Communications

Unified communications solutions for suppliers include unified messaging, conference solutions and the Auto Attendant IVR. All modules can be operated independently of each other, although they only achieve their full potential as regards rationalization if used together.

  • Client-capable, inter-site solution
  • Can be connected via switchboard and corporate network in parallel
  • Immediate signaling of incoming messages by phone, message light, SMS or e-mail
  • Information on the caller's number, ability to call back immediately
  • Add-ons for e-mail, pager, SMS and fax
  • Forwarding of messages to other mailboxes
  • Listening to messages even from externally
  • Administration via web user interface or phone
  • Optional: control by speech recognition while listening to messages
    e.g. next/back, louder/quieter, delete, call back etc.

CreaLog Conferencing

CreaLog Conferencing optimizes communications processes across the entire company, thereby delivering excellent service to employees, customers, partners and investors.

Irrespective of the size, location and time of the meeting.

CreaLog Conferencing supports all forms of audio and video conferences such as: 

  • Automated ad hoc conferences
  • Operator-led conferences
  • White label conferences
  • Web conferences

Automated ad hoc conferences

The user-friendly web user interface provides fast and easy conference booking. All invitees automatically receive a meeting invitation by e-mail, SMS or on their mobile applications.

Operator-led conferences 

The ACD function in the CreaLog conferencing solution enables conference services with live operator support to be led by skill groups e.g. for conference booking requests in different languages. The chairperson user interface helps the chairperson to lead and guide the conference.

White label conference solutions

You want to ensure the satisfaction of your most important customers using a solution with your own branding that integrates seamlessly into your customers' business processes. This is easily done, thanks to the client capability of CreaLog conferencing. Tools and integration interfaces such as plugins for groupware (MS Outlook, IBM Lotus Notes), conference recordings etc. allow you to create customer-specific conference solutions using CreaLog Professional Services.

Web conferences

As a supplement to the audio and video conferencing solution, CreaLog web collaboration offers shared use of applications and joint editing of documents and presentations.

Solutions for mobile devices and mobile customers

Administrators can gain access to the CreaLog conferencing platform for mobile devices either using mobile apps or a mobile browser. Furthermore, administrators in countries where Internet-based administration is not possible can issue invitations and manage conferences by dialing in and using speech recognition.

Features

  • HD Voice and HD Video ready
  • Device-independent
  • Carrier-grade scalable
  • Incorporation into TDM/NGN and IMS infrastructure
  • Maximum system stability

CreaLog Auto Attendant

CreaLog AutoAttendant allows the user to be connected to employees, agencies or departments.

Input is in colloquial sentences such as: "I'd like to speak to Ms Schneider in Marketing" or "I need to talk to someone in Sales".

The caller can also be given information on direct dial, cell and fax numbers as well as the e-mail address of the person they are trying to reach. The postal address and office address can also be stated.

The system's reliable voice recognition facility switches quickly, easing the workload of the switchboard. This makes it simple to absorb peak loads of incoming calls or a customer service center. It also means basic information is also available at night and weekends.

It is also possible to supplement the system with Unified Messaging or pre-qualification of customers by the CreaLog Media Portal. The open architecture allows the system to be modified and expanded at will.

CreaLog customers use the auto attendant in a wide variety of ways. Here are a few examples:

  • Easing the load on switchboards at peak times to reduce queuing times
  • Use after office hours and during breaks
  • Complete replacement for the existing switchboard system
  • Switching internal calls via the auto attendant so that external callers reach a person more quickly.

Features

  • Voice-controlled auto attendant
  • Calls can be accepted round the clock
  • Direct connection to the person you want to speak to or their deputy
  • Additional information such as address, e-mail address and cellphone number
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