The contact center is temporarily faced with increased call volumes (peaks) in the event of major incidents giving rise to claims and during the annual change in motor vehicle no claims bonuses.
That usually means queues for the callers
The consequence is unhappy customers who rightly complain that the company is difficult to reach.
Major incidents are giving rise to claims
CreaLog has many solutions to this problem
- Intelligent queues that give callers the option to leave a message requesting a callback or to continue waiting.
- Callback management so that the caller's call is returned when it suits him best.
- Or self-services, such as information on the processing status, are just a few of our many solutions.
Contact us for more information about our process-oriented solutions!