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Speech recognition

Our solutions integrate state-of-the-art speech and AI technologies such as speech recognition, natural language understanding, speech synthesis, text-to-speech, speech-to-text, speech analytics, and dialog technology.

CreaLog Portals achieve consistently high recognition performance

The latest recognition software and the syntax developed by CreaLog facilitate not only the recognition of individual words by the IVR, but also the description of entire sentence contexts. This makes it quick and clear to describe complex input options so that effective IVR dialogs in natural language can be implemented.

A large number of highly varied self-service options have already been implemented. 

Features

  • Use of market-leading cutting-edge technology
  • Speech recognition for 56 languages around the world
  • Syntax analysis for sentence contexts
  • MRCP support

The syntax developed by CreaLog also optimizes the accuracy of the speech recognition. This syntax supplements the pure phoneme or word-based recognition with logical alternatives, enabling entire sentence contexts to be described.

With barge-in (also called talk-in, talkover or cut-through), utterances by the caller during announcements by the CreaLog portals can also be recognized. This accelerates dialogs and navigation is faster and freer. 

The CreaLog team can help optimize the use of individual voice recognition solutions with Professional Services for process and dialog analysis, vocabulary and syntax design as well as ongoing acceptance and success analyses.

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