Recording

Recording with bots opens up entirely new possibilities that go far beyond simply storing audio and metadata. The CreaLog Omnichannel Recording Bots offer comprehensive recording capabilities across all relevant channels—from telephony and video to screen sharing and chat. They don’t just capture traditional phone conversations but also modern platforms like Microsoft Teams and messaging chats, making them a versatile solution for various communication scenarios.

Advanced AI-Powered Analysis

By integrating AI technologies, recorded content is not just stored but intelligently analyzed:

• Speech Recordings: Audio content is transcribed in real time, converted into text, and, if needed, translated into other languages.
• Video Recordings: Key moments, scene changes, and relevant interactions can be extracted from videos.
• Images and Documents: Bots automatically analyze uploaded documents or images to extract text or recognize patterns.

These features go beyond simple archiving, transforming recordings into valuable data that provide businesses with real insights and added value.

Utilizing Analyzed Data

The insights gained from AI-powered analysis can be leveraged in multiple ways:

• Efficient Search: Transcribed content enables quick searches, allowing relevant information to be found in seconds.
• Classification: Conversations, chats, or videos can be automatically categorized based on topic, customer concerns, or urgency.
• Trend Detection: By analyzing large amounts of data, businesses can identify recurring issues, customer needs, and emerging trends.

These data-driven insights help businesses optimize processes, anticipate trends, and make informed strategic decisions.

Legal and Regulatory Compliance

When recording and analyzing data, privacy and regulatory compliance are crucial. CreaLog solutions are fully aligned with international standards and regulations:

• MiFID II Recording: Designed specifically for financial service providers to meet BaFin requirements under the MiFID II directive.
• GDPR Compliance: Data protection and anonymization of personal information can be implemented in accordance with corporate policies,.

This ensures that data recording and processing comply with legal requirements, providing businesses with security and peace of mind.

A Key Advantage for Businesses

Recording with bots offers companies far more than just data archiving. Through intelligent analysis and automated data processing, every recording becomes a valuable source of business intelligence.

Whether in customer service, internal communications, or trend analysis, the CreaLog Omnichannel Recording Bots empower businesses to operate more efficiently, data-driven, and future-ready.