Solution Support Engineer

Shape the Future of Communication with us

With bots and artificial intelligence you realize innovative applications in a team. Your algorithms will alert the nearest emergency call center in the event of a car accident. You develop new services with speech recognition. With speech analytics and data mining, you lead our customers to well-founded decisions.

Your solutions will become part of the critical infrastructure of international telephone companies.

If these topics excite you, apply with us now!

Solution Support Engineer (f|m|x) full or part time

in Munich

Join our passionate team of software developers and other specialists!

Job responsibilities

  • Configuration and installation of our solutions
  • Support by phone, email, chat for technical questions and change requests of our customers
  • Analysis and resolution of technical problems
  • Replication problems in our test lab
  • Documentation and maintenance of our knowledgebase
  • Monitor compliance with our service levels
  • Ensure customer satisfaction


  • Completed IT-technical education (e. g. IT specialist for system integration) or relevant professional experience
  • Good network knowledge (TCP/IP, routing, network infrastructure)
  • Good operating system knowledge (Windows, Linux)
  • Communicative skills in German and English
  • Distinct customer orientation
  • Independent mode of operation
  • Result-oriented and analytical mindset
  • Ideas, initiative, team spirit and communication skills


  • Challenging job with high level of personal responsibility 
  • Multidisciplinary and multinational teams
  • Wide range of training opportunities
  • Creative working atmosphere without open-plan offices
  • Ergonomic workplace equipment
  • 13 monthly salaries
  • Permanent employment contract
  • Office and mobile working
  • 30 days vacation (5-day week)
Apply now by email - we are looking forward to hearing from you!

☎  +49 89 324656-89

Your contact person is Maria Wabra.

Please check our privacy policy for applicants.


General requests

+49 89 324656-0

Service Hotline (24/7)

+49 89 324656-10

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Frankfurter Ring 211
80807 Munich

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