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Speech recognition in customer service - can we do without?

CreaLog shows how to gain important insights into customer needs through speech analytics

In mid-November, the 11th "Erfolgreiches Contactcenter" event was held in Hanau for the 11th time. More than 120 customer service executives met with technology and solution experts to discuss the digital customer care of the future. In the...
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CCW 2018 - Focus on Voice-First Devices & Speech Analytics

Exciting projects with the top topics of digitization & artificial intelligence at the CreaLog booth

From 27.02. to 01.03.18 the CCW takes place for the 20th time in Berlin. CreaLog is present on site in Hall 3, C20 to inform visitors at the largest industry trade fair for customer dialog with news from voice first devices and speech analytics. You...
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New A1 Telekom Austria Success Story released

Prepared for the future: Speech Recognition and Mobile Call Recording

The Success Story features the following CreaLog solutions:
  • Voice Portal / IVR: a doorway to the service center state-of-the-art speech recognition technology
  • Mobile Call Recording: more safety for mobile bank transactions - even available on-premise
  • ...
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Mobile Midwife: Tips and advice by mobile phone

Pilot project startet

Mothers in remote regions of the West African country, Angola, benefit from this new service, helping them to also receive information on a regular basis to improve their and their infants' life expectancy significantly.

The aid organisation People...
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CreaLog provides a glimpse into the future of customer service

IVR experts present demo for Voice First Devices at VMA Congress

At the VMA 2017 Congress in Rome, CreaLog offered a glimpse into the future of customer service. With the help of Amazon Alexa, the IVR specialists demonstrated how customer service skills will help companies to enable their customers to communicate...
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Intelligent Voice Assistants Help Realize Customer Service of the Future

TeleTalk sheds light on the future of customer service.

Alexa, Siri and Co. stimulate the market for voice dialog systems. What are the new solutions capable of, what impact do they have on corporate customer service and what can established IVR solutions do better? The following article answers the most...
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Infant mortality in Angola to decline

Due to a new service developed by CreaLog, supported by People in Need (PIN) a Czech nonprofit NGO, and run by the largest Angolan Mobile Service...

Gradually the service, christened Infant Maternal Mortality Prevention Reminder, will be extended to all Angolan regions. The Challenge Worldwide Angola ranks second in infant mortality rate of unter 5 year olds, an holds position 24 in maternal...
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What is Speech Analytics? CreaLog presents the benefits of modern speech analysis

CreaLog lecture at the event "Erfolgreiches Contactcenter" in Hanau, Germany

Wussten Sie, dass in Ihrem Call Center versteckte Schätze schlummern? Unser Experte zeigt auf der Veranstaltung Erfolgreiches Contactcenter am 16.11.2017 in Hanau, wie Unternehmen diese Schätze aufspüren und heben können. Wir informieren im Vortrag...
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Outlook integration with Unified Messaging

Efficiency increases with modern communication channels

Unified Communications optimizes the availability of different communication channels and helps companies increase the efficiency of work. In addition to conference solutions and IVR, Unified Messaging is an important component of CreaLog's unified...
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Thomas Simoneit - Marketing
Contact Person

Thomas Simoneit thomas.simoneit@crealog.com
Fon: +49 89 324656-14

+49 89 324 656-0
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