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Public administration

Public administration and public service providers

The telephone is the most popular means of communication

Picking up the telephone remains the public's most popular way of making contact with the authorities. According to the results of a representative survey, 61 percent of those questioned wanted information via telephone (this figure includes as many as 65 percent of Internet users).

When it comes to personal enquiries too, the telephone is well ahead, with around 42 percent of people preferring this convenient and accessible way of making contact.

The structures and customer service within the public sector have changed very much for the better. At the same time, the means of communication are changing too, taking into account the latest advancements in technology. CreaLog is an experienced partner to the public administration sector when it comes to putting in place successful customer service solutions for all channels of communication.

Largest contact center and IVR cloud project

CreaLog is behind what is currently the largest network-based contact center project for public administration in Germany. The project allows the central routing of all calls (taking into account skills and locations) to over 20,000 employees at around 2,000 sites nationwide. Cloud solutions from CreaLog are also failsafe as they are designed around a distributed, networked architecture with redundancy.

CreaLog's many references include not only highly-integrated e-government and voice government projects but also mobility solutions for public-sector transport companies and even unified communications projects in the form of managed services or for dedicated management.

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