News from networks, voice and AI
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Expert articles, case studies and announcements from CreaLog.
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Articles, case studies and announcements on networks, voice and AI – from 30 years of CreaLog.
2026
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CreaLog welcomes Philipp Meier zu Eissen as new Head of Sales
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How AI Solutions Become Capable of Taking Action ...
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From demo to production service: why AI agents need architecture and dialogue
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AI under control: how clear responsibilities, secure architecture, and controlled data flows make actionable AI sustainable
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Taking a holistic view of information security: what ISO 27001 means for digital systems and processes
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EENA Conference 2026 in Riga: What Europe's emergency call infrastructure must deliver now
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Channel parity in outbound: proactive CX as dialogue
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AI for CX, customer service, and contact center
2025
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Review: CreaLog Summit 2025 – rethinking communication: Beyond AI from A to Z
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Gintel and CreaLog Partner to Target B2B Service Enhancement, Migration and Deployment
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Model Context Protocol (MCP) for bots and AI agents
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Beyond AI – Communication from A to Z - CreaLog Summit | Highlight Towers, München
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Ready for tomorrow’s emergency call system: CreaLog at the NG eCall Plugtests™ 2025
2024
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2023
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The CreaLog Summit goes online again: great insights into the future of voice!
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Together for Culture and Innovation: Our Support for Culture Clouds e.V.
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Layer 8 - in the end, it's people who count
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CreaLog Summit 2023: Pioneering Spirit in the World of Voice Communication
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The Future of Voice: Latest Telco Study – Growing Importance of Voice Applications!
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End-to-end customer care automation at a major network operator
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CreaLog Summit on 8.11.2023 in München
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Three decades of innovation in voice technology and telecommunications (Swisscom)
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And Suddenly There Was War
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Three Decades of Innovation in Voice Technology and Telecommunications (Unitel)
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Three Decades of Innovation in Voice Technology and Telecommunications (1-2-3.tv)
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Consolidating silos. Taking on OTTs and hyperscalers!
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Hearing better, calling more easily: how telcos can help people with hearing loss
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The Return of Telephone Banking: A Feature in Call Center Profi
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Always busy? Managing call peaks and automating processes smartly
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Three Decades of Innovation in Voice Technology and Telecommunications (Talkingweb)
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Request yours now: The new Telecom Application Catalog is here!
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One platform – many possibilities
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Three Decades of Innovation in Voice Technology and Telecommunications (Hugo)
2022
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CreaLog donates €20,000 to flood victims in Pakistan
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Live Broadcast from Ukraine at the CreaLog Telco Summit 2022: New Strategies for Communication Service Providers
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i-Service Initiative Autumn Meeting in Hamburg: Automation Takes Center Stage
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Must-Have or Nice-to-Have? Service Automation with IVR and VoiceBots
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Watch it now on YouTube: How to ruin customer experience with a VoiceBot. Or make customers happy.
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OTT services put pressure on telcos
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CreaLog named 'Digital Partner' by Nuance
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Managing call peaks and taking the customer experience to the next level
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3 Questions for ... Stefan Riesel
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Spring cleaning for your phone-based customer service: giving VoiceBot & IVR a thorough scrub
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CreaLog Becomes New Partner in the i-Service Initiative Network
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Out of the Carrier Trap - How Telcos Successfully Win Over Business Customers
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CreaLog welcomes the merger of Nuance and Microsoft
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CreaLog at MWC 2022 – Focus on Cloud Solutions
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EUR 10,000 for SOS Children's Villages emergency relief
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Solutions that help save lives - eCall routing and dynamic call routing
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Voice and chat automation for a major network operator
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Unitel supports "Born Free to Shine"
2021
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Brand New for Homeshoppers: Voice-Controlled Bidding and Product Selection
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Moving to the cloud with CreaLog
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Do You Speak CDG?
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CreaLog supports SOS Children's Villages worldwide
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A Visit Worth Making: New Features on the CreaLog Website
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1-2-3.tv relies on Conversational IVR
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EVS - the codec for better voice quality across all networks
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Speech Analytics & AI
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Privacy by default
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Energy Utilities Rely on CreaLog Solutions
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CreaLog MRF - Software-Based Media Resource Function for Cloud Implementations
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Optimal Protection for All Application Areas - Multi-Factor Authentication
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CreaLog Password Reset by VoiceBot
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Public administration: voice portal, conferencing, and voicemail
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ServiceBots: AI-Powered Dialogues Across All Channels
2020
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Available for every scenario - CreaLog's comprehensive services portfolio
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Giving Hope - CreaLog Donates to SOS Children's Villages
The Future from the Cloud - CreaLog IN Solutions for IMS for Network Operators
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The CreaLog Online Telco Summit 2020 - Telco Portfolio for IMS and New Service Models
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How to turn your VoiceBot into a customer service superhero!
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This is how VoiceBot works today!
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Energy Provider Outage Hotline
Legacy TDM Enterprise IVR Migrated to IMS
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Holistic life coaching by phone
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IT Service Center Berlin - Support for Municipal Hotlines
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Voice Portal / Mobile Call Recording / Directory Inquiry / Corporate Customer Solutions
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Accessible use of CreaLog solutions
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Emergency Routing / Enterprise IVR / Cloud Contact Center / Messaging Server / MRF
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Interview – Energy Utilities: How to Get from Service Desert to Beach Bar
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Conferencing solutions on the rise
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MiFID Recording for Communications Service Providers
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Business Continuity in Times of Crisis
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CreaLog Platform 7 now supports PostgreSQL
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VoiceBot Part 2: VoiceBots at Pay TV and Cable Network Operators
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VoiceBot Part 1: A Flexible and Reliable Friend
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