News Blog


Manage call peaks and decisively improve the customer experience

CreaLog service automation tips in a webinar as part of i-CEM's 9th Customer Service Week

If that's not a real win-win situation! We show you how to get extreme call peaks under control: with service automation in customer care.

Take advantage of our decades of experience in industries such as public transport, utilities, public authorities, pay TV, bonus systems, banks, retail and more.

Hear and see which problems CreaLog has successfully solved with voice and chatbot projects and how this extensive expertise can help in your current projects.

You'll have the chance to do so during i-CEM's 9th Customer Service Week 2022 at the CreaLog webinar 'Service automation: managing call spikes and significantly improving the customer experience': On June 21, expert Stefan Riesel will be presenting real-life examples and answering questions from webinar participants.

Automation in customer care - what really matters

In the webinar, CreaLog expert and Key Account Manager Stefan Riesel will address the fundamental issues surrounding automation in customer care and provide valuable practical tips on how to get started with up-to-date and successful self-service solutions. You will also learn why it is so important to bundle input streams and service channels and how CreaLog can support you with its intelligent platform.

Information and registration:

The 9th Customer Service Week at a glance:




Stefan Riesel - Senior Account Manager
Stefan Riesel - Automation-Expert at CreaLog


General requests

+49 89 324656-0

Service Hotline (24/7)

+49 89 324656-10

Please make sure you have your credentials at hand.


Click here to subscribe to our quarterly newsletter!

Frankfurter Ring 211
80807 Munich

Please use our 
Google Maps Entry 
for localization.
Park comfortably behind our building on the customer parking lots marked with CreaLog.