However, technological advances in the automated recording of telephone conversations have brought the issue of data protection and data sovereignty to the forefront: What exactly happens to the telephone calls and their personal content that are available in text form?
When it comes to call recordings and the transcription of conversations, employees and their representatives are often rightly critical and skeptical. Is it possible to make personal assessments based on individual telephone calls? Who can listen to these telephone calls and now also read them? How is further processing done and how long are the recordings and texts stored? These are just some of the questions that need to be considered in this context.
However, a large part of the concerns can be addressed with CreaLog technologies for secure anonymization of your own employees. Here are a few examples:
For callers, too, GDPR-compliant data processing is enormously important and increases customers' trust in the company. After all, who would want their personal data to remain permanently stored as part of quality management? Here are some examples where personal customer data can be identified and anonymized directly in the recording or transcription process:
CreaLog offers a wide range of options for its call recording and call transcription solutions to make them GDPR compliant and adapted to existing company agreements. We offer privacy as standard (privacy by default) and are happy to advise you on how to implement it in your company.