News Blog



Latest speech recognition technology takes customer service to the next level

State-of-the-art transcription involves converting a telephone call into writing "on the fly" and storing it as a text file while providing the corresponding text file in near real time. Customers are thus able to easily detect key words on mission-critical issues such as service quality. Once converted into text, any telephone conversation is easier to find and analyze.

Case in point: one of the largest insurance service providers in Germany uses the CreaLog solution to increase customer satisfaction and thus ensure retention and recommendation marketing. You too can use this cost-effective transcription solution to expedite and secure best practices customer service. CreaLog leverages technologies from the market leaders in dialog-oriented and cognitive AI innovations and adapts these to your needs. We enable organizations of all sizes and degrees of complexity to quickly set up intelligent self-services that integrate with and upgrade existing systems, taking advantage of advanced technologies such as deep neural networks and machine learning to foment more accurate and autonomous interactions. CreaLog’s smart transcription solutions increase productivity and efficiency while lowering costs and liability.

The transcription engines form an integral part of the CreaLog Platform 7, our comprehensive platform for all signaling and media applications in the Telco and communication service provider market. With its architecture tailored to the operational needs of network operators, we unifiy all signaling and media applications and can take your company to the next level. Partner with CreaLog experts to set up, service and curate Platform 7 in your sector and see how transcription improves every aspect of B2C and B2B communication.

Please find more about transcription from CreaLog here.


Click here to subscribe to our quarterly newsletter!