N.B. Although the webinar will be in German, don't hesitate to ask for a personal presentation in English.
It is only with freestyle, i.e. a VoiceBot and Conversational AI, that many companies find themselves on thin ice. Now it's a matter of reliably recognizing and interpreting freely formulated inquiries and requests from customers and processing them in a process-compliant manner - or handing them over to an employee in the service center with a smooth, digital handshake.
In his webinar, Stefan Riesel, an expert in customer care automation, will show the way to solutions that really make customers happy and contribute to a positive customer experience, based on typical and frequently heard negative examples. In doing so, he draws on his more than 20 years of project experience, including current technologies such as Conversational AI, which he presents in the webinar. And to stick with the skating analogies: With intelligent service automation via VoiceBot, the desired effects quickly set in - and you too will then stand the triple Axel 😊.
Click here to register for the webinar on the 10th Customer Service Week page.
