Back in 2003, CreaLog implemented a voice portal for Sparda-Bank West eG that immediately reduced the number of live calls in the service center by 50 percent. And today, 20 years later, is telephone banking really experiencing a revival? Does anyone use it at all today?
Good question. Let's take a look at the numbers: According to a Bitkom survey from 2022, the use of banking on smartphones rose to 67 percent, and online banking to 78 percent.
These are quite impressive figures. But they also make it clear that a significant proportion of the population does not conduct its banking transactions via smartphone or desktop PC. But then what do these people do?
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