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VoiceBot, ChatBot, App: How to make customers happy

Comparative tests are popular, as they show consumers quickly and clearly how, for example, branded products compare with articles from discounters. In the IT and software world, this approach is still relatively uncommon, but we will now change that.

After all, our comparative test is about chatbots, voicebots and smartphone apps, i.e. automated service solutions that customers can hardly get past in the course of the customer journey today. But we can already draw a conclusion now: In the end, it is always the customers who win, because they benefit from all systems.

Please read on in the attached article (in German).


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