Voice Bots
For many customers, phone calls remain the preferred method of contacting a company. They are immediate, personal, and often the fastest way to resolve issues. Voice bots are revolutionizi
Banks
Customer contact by phone is key for banks and with large numbers of customers and employees, banks and brokers place enormous demand on their ICT infrastructure and security of communications
AI has the potential to significantly improve the customer experience. To achieve this, a systematic approach is needed that combines technological innovation, organisational adaptation and employee t
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