Two new CreaLog contributions for decision-makers: MCP as a path out of the LLM black box and design as a key lever for better AI-enabled customer service.
Bots for Enterprises
Bots are playing an increasingly important role in businesses, helping to optimize processes, improve customer communication, and reduce employee workload. They are highly versat
Ensuring Quality in RAG Architecture
Cluster Analysis: The vector database is analyzed to form logical groups (clusters) that represent knowledge domains (e.g., product categories or service plans)
AI Tools
The latest AI tools empower bots to harness the full potential of artificial intelligence (AI) efficiently and seamlessly. These tools are built on proven AI modules that rely on classic AI
Recording with Bots
Recording with bots opens up entirely new possibilities that go far beyond simply storing audio and metadata. The CreaLog Omnichannel Recording Bots offer comprehensive recording
Bots in the Contact Center
Bots have become an essential tool in contact centers, increasing efficiency, enhancing customer satisfaction, and reducing the workload of human agents for time-consuming
Chat Bots
Chatbots have become an essential tool for modern businesses, revolutionizing how organizations interact with both customers and employees. They provide flexible, round-the-clock communicat
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