Bots in the Contact Center
Bots have become an essential tool in contact centers, increasing efficiency, enhancing customer satisfaction, and reducing the workload of human agents for time-consuming
AI Tools
The latest AI tools empower bots to harness the full potential of artificial intelligence (AI) efficiently and seamlessly. These tools are built on proven AI modules that rely on classic AI
Keyword Extraction: Extracting Essential Information Efficiently
Keyword recognition is a powerful AI tool that enables businesses to quickly and accurately identify key concepts and themes within a
AI-Powered Translation: Breaking Language Barriers in Real-Time
With the ability to translate text into more than 100 languages in real-time, AI-powered bots are revolutionizing seamless, multilingu
Language Detection: Enabling Seamless Multilingual Communication
AI-powered language detection allows bots to identify over 100 languages along with the script in which they are written. To reduce a
Text Summarization: Extracting Key Insights Efficiently
AI-driven summarization provides a fast and effective way to condense large volumes of text, speech data, or documents into their core informa
Personally Identifiable Information (PII) Recognition
AI-powered PII recognition allows bots to identify, categorize, and anonymize sensitive personally identifiable information (PII) within text. T
Select Data: Identify relevant intents and entities based on available data and application requirements. Label Data: Structure and link data to defined intents and entities for accurate recognition
Question-Answer Recognition: Building Smarter FAQ Bots
Question-Answer (Q/A) recognition enables businesses to create powerful FAQ bots that provide precise and consistent responses to frequently as
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