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1. Visit the CreaLog-booth at CCW 2019  
Focus on Speech Analytics and innovative services for Voice First Devices Next year the international congress fair for innovative customer dialogue Call Center World (CCW) will enter its 21st…  
2. CreaLog at MWC 2019  
MCR, CCC & IVR, SDP on sight in Spain CreaLog gives an insight into the latest developments at the MWC 2019. In Barcelona, we will demonstrate that our MCR (Mobile Call Recording) is the perfect…  
3. Contact / Support  
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4. Imprint - CreaLog Software-Entwicklung und Beratung GmbH  
CreaLog Software-Entwicklung und Beratung GmbH Frankfurter Ring 211 80807 Munich  Germany Registergericht: Amtsgericht München Register no.: HRB 101195  VAT.-Id No. DE153762108…  
5. Cloud Contact Center for Communication Service Providers - Features at a Glance  
Features at a Glance Carrier Grade for  TDM, VoLTE, IMS, and NGN networks Multichannel Contact Center Service Creation Environment Comprehensive Rights Management System Freely…  
6. Cloud Contact Center for Communication Service Providers - IVR / VoiceBot Option  
IVR / VoiceBot Option Using the IVR/VoiceBot Module, operators can offer their customers voice portal technology featuring sophisticated speech recognition, voice biometrics, and text synthesis…  
7. Cloud Contact Center for Communication Service Providers - E-Mail Option  
E-Mail Option When integrating e-mail in the contact center, the same distribution and processing requirements as used for phone calls are applied. Using IMAP access, messages are retrieved from…  
8. Cloud Contact Center for Communication Service Providers - WebChat Option  
WebChat Option Many of your clients might want to increase customer satisfaction by offering online consultation on their website as well. The WebChat module, opens up a direct contact channel on…  
9. Cloud Contact Center for Communication Service Providers - Ease of use for contact center agents  
Ease of use for contact center agents Logging on to the Cloud Contact Center Solution is easy for all contact center agents: All they need is a browser to enter their user name, password and their…  
10. Cloud Contact Center for Communication Service Providers - Setup and Integration  
Setup and Integration The Cloud Contact Center Solution can be deployed on dedicated hardware or on the network operator‘s existing virtualization platforms. Whichever choice network operators opt…  
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