Case Studies

Unitel Bildmarke Logo

Unitel

Amilcar Safeca
CTO 

“The rapid growth of our customer base requires the ongoing expansion of our resources and services, which is why we opt for partnerships with top-performing market leaders. CreaLog is helping us to offer our customers the best and most advanced services available in the market.“

Customer Care Voice Portal / Televote

  • Information of card account status
  • Enquiries of credit balance (prepaid) and credit expiry dates plus top-up procedures
  • Prepaid and postpaid tariff information
  • Blocking of SIM cards and/or telephones (automated or via call center)
  • Service activation – text messaging, MMS, mobile TV and push mail
  • Request configuration SMS for the automatic setting of phones for SMS and MMS
  • Connection to the agent in the call center

The technology behind the Unitel solution

Redundantly designed and networked, the CreaLog Voice Portal for the Unitel customer service initially provided 2,400 channels. It is connected via SS7 to an Ericsson Mobile Switching Center (MSC) and has a multilingual speech recognition component as well as Text-To-Speech (TTS).

The redundantly setup system architecture is distributed over two locations. Network management is based on SNMP. To help Unitel create new speech dialogs, test and development systems have also been made locally available.

Please fill the form to download the full Unitel Case Study with more details.

 

To download the document please fill in the following form

Career

General requests

+49 89 324656-0

Service Hotline (24/7)

+49 89 324656-10

Please make sure you have your credentials at hand.

 

Click here to subscribe to our quarterly newsletter!
Address

CreaLog
Frankfurter Ring 211
80807 Munich
Germany

Please use our 
Google Maps Entry 
for localization.
Park comfortably behind our building on the customer parking lots marked with CreaLog.