Telecommunications

Communication service providers

Improved and automated Customer Care

Customer Care organizations are relying more and more on virtual contact centers with multiple sites and distributed agent workstations. With this in mind, the CreaLog Contact Center allows you to use internal and external call center resources at distributed sites and to operate the solution via your own network. The CreaLog IN's net-centric routing system allows a significant reduction in network load as calls are no longer routed unnecessarily to busy or inactive agents.

• complete turnkey integration into your IMS, VoIP, VoNR or TDM company network
• connection to existing systems such as billing, OAM, host environments etc.
• project solutions using CreaLog standard modules with individual customization

 

The CreaLog Contact Center for Cloud Services allows communication network providers to offer added value to meet the needs of corporate customers.

Please read more about our Telecommunications solutions or download our A1 Telekom Austria, Swisscom, and Unitel Case Studies or download our Telecom Application Catalog.