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ENTERPRISE COMMUNICATION RECORDING (ECR) FOR EVERYONE

Great benefits for Telcos and their corporate customers

After having successfully established Mobile Call Recording on the market, CreaLog is entering a new stage in network-based recording with the Enterprise Communication Recording (ECR) service.

ECR records calls that an employee makes on a business mobile phone as part of his or her job. When it comes to our solution, there are three main benefits for companies:

  • A new level of convenience
  • Preservation of evidence and
  • Quality Assurance.

With ECR, discussions with customers or business partners are easier to understand thanks to the recording, the transparency of work processes is increased and can be optimised on the basis of the findings. Employees from the sales department can thus record the verbal consent of customers or check information about discounts granted as part of the preservation of evidence. Thanks to ECRs, insurance companies are able to evaluate counselling interviews before the background of quality assurance and in this way determine the training needs of employees. Last but not least, customer satisfaction is also increased by specifically trained employees. Doctors, lawyers or tax consultants can document and archive consultations in this way. Stored recordings can be easily found thanks to tags. In addition, ECR helps in general to detect cases of fraud and to make business processes transparent.

The subscriber himself can access his recorded calls and play them back. An intuitive interface enables simple, user-friendly operation and helps to navigate easily through the menu items. The participant can not only play back recordings, but also download them or send them by email in mp3 format. Our user interface can be accessed not only from the desktop but also from the smartphone. Thanks to the validation from Broadsoft, our network-based recording is compatible with the BroadWorks SIP Interface. This way, we can deliver a new way of business communications with all the advantages of the cloud. Our recording solution ensures a higher flexibility and accessibility to your business.

The ECR is based on our proven Mobile Call Recording (MCR) solution, which has been successfully used by customers such as Swisscom and Deutsche Telekom since 2015. The solution records calls, stores them in a secure encrypted way, and provides a player for the recorded files. The recording platform encrypts calls on the fly while they are recorded along with their meta data. Decryption using the four-eyes principle is available.

If you need detailed information on our Network-based Recording or want to get in contact with our experts, please send an email to marketing@crealog.com.

 

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