One platform - many opportunities

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One platform - many opportunities

Did you know that all CreaLog solutions are implemented on the central service delivery platform SDP7? And therefore a comprehensive administration is available as well?

From A for call routing or call distribution to V for voicemail, all CreaLog applications can be deployed on a central platform. Be it on-premise or from the cloud.

And how do you benefit from this?

Well, on the one hand you avoid the formation of silo structures right from the start, and on the other hand you can consolidate existing data, resource or application silos on an easy-to-administer platform. All with the aim of reducing the costs of acquiring and operating IT systems.

A simple example from the contact center sector

We provide you with perfectly coordinated one-stop services: from routing incoming contacts, determining customer intents via bot for telephony, chat, website or messenger, through call recording - with transcription of the calls and analysis of the customer contacts - to customer satisfaction surveys.

Value-added services at network operators and telcos

The wide variety of value-added services offered by network operators and telcos, such as mass calling, voice VPN, emergency call routing, voicemail or SMS/MMS/RCS messaging, also benefit from central administration and resource management. Of course, the usual multi-tenancy is retained.

Network operators in particular are increasingly confronted with problems such as stagnating or declining ARPU (Average Revenue Per User) and a shortage of skilled personnel. Consolidation, optimization and increasing revenue through new services are the imperative here, and the CreaLog Service Delivery Platform SDP7 is an important part of the solution.

Flexible configuration

Our Service Manager Suite for the Service Delivery Platform allows highly flexible configuration of applications: From no-code to low-code to pro-code, there is a wide range of tools. Ready-to-run industry modules for the financial industry, government and utilities complete our offering.

Write to marketing@crealog.com if you want to know more about the CreaLog Service Delivery Platform or visit our website here.

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