We provide you with perfectly coordinated one-stop services: from routing incoming contacts, determining customer intents via bot for telephony, chat, website or messenger, through call recording - with transcription of the calls and analysis of the customer contacts - to customer satisfaction surveys.
The wide variety of value-added services offered by network operators and telcos, such as mass calling, voice VPN, emergency call routing, voicemail or SMS/MMS/RCS messaging, also benefit from central administration and resource management. Of course, the usual multi-tenancy is retained.
Network operators in particular are increasingly confronted with problems such as stagnating or declining ARPU (Average Revenue Per User) and a shortage of skilled personnel. Consolidation, optimization and increasing revenue through new services are the imperative here, and the CreaLog Service Delivery Platform SDP7 is an important part of the solution.
Our Service Manager Suite for the Service Delivery Platform allows highly flexible configuration of applications: From no-code to low-code to pro-code, there is a wide range of tools. Ready-to-run industry modules for the financial industry, government and utilities complete our offering.