The areas of application for CreaLog solutions are extremely diverse, and just recently one of Germany's 5 largest municipal utilities expanded its voice service portal to include the functions:
Caller pre-qualification, callback management, meter reading, management of trouble announcements with Text-to-Speech, customer satisfaction survey and voice recording consent.
All this on a consolidated, centralized CreaLog platform of the utility with connectivity to its customer and service databases.
Potentials for utilities
Control center &
IT hotline &
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