Utilities rely on CreaLog solutions

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Utilities rely on CreaLog solutions

The driving force of the utility industry is the transformation from power generation to digital services like e-mobility as a megatrend. Modern, digital customers now expect utilities to provide them with exactly the same comprehensive customer experience they have come to expect when shopping online: If the provider is not available any time and via all channels, they will not become customers in the first place or simply change their current provider. Constant availability and AI-based customer service have become decisive competitive factors.

The areas of application for CreaLog solutions are extremely diverse, and just recently one of Germany's 5 largest municipal utilities expanded its voice service portal to include the functions:

Caller pre-qualification, callback management, meter reading, management of trouble announcements with Text-to-Speech, customer satisfaction survey and voice recording consent.

All this on a consolidated, centralized CreaLog platform of the utility with connectivity to its customer and service databases.

Potentials for utilities
Self services for customers	Control center & Customer hotline	IT hotline & Utility infrastructure
Report counter readings Change addresses Change bank details Adjust advance payments FAQ Top-up prepaid meter Customer satisfaction surveys	Pre-qualification Management of disruption announcement Logon and logoff system for network elements Call back after problem solving Call recording	Password reset Trouble Ticket Management Alerting Pre-qualification Auto-Attendant Queueing Unified Messaging Compulsory announcements before recording Call recording

Find out more about our utility solutions on this page or contact our expert Stefan Riesel directly (+49 89 324656-52 stefan.riesel@crealog.com).

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