CreaLog implements AI solutions with text and speech processing based on human and artificial intelligence. This enables companies to react quickly, intelligently and systematically to customer needs.
Conversations are essential for successful contact between companies and their customers. Today, customers expect quick resolutions to their concerns. By utilizing powerful bots across all channels, you can ensure the highest level of customer satisfaction.
The telephone channel is the most convenient communication method for most customers. Traditional contact centers generate high costs and are a limited resource. AI-based bots with speech recognition technology create a win-win situation by enhancing customer interactions with increased speed and cost savings. Additionally, they support agents both during the call and in post-call tasks.
The CreaLog bot platform features a low-code service creation environment, allowing you to easily adapt or develop powerful bots. The platform leverages both traditional AI tools and advanced technologies such as generative AI and embedding/RAG. With just a few steps, you can integrate your bot into any backend system and enable reporting and monitoring capabilities.
Your bots can operate across all channels, including telephony, web chat, messaging services like WhatsApp, Microsoft Teams, and even Amazon Alexa. Based on your specific requirements, you can configure different modes for each channel.
For the telephony channel, our latest Speech-to-Text technology enables real-time transcription of user input. The AI tools use the generated text to understand and determine the next steps in the interaction—this process can be applied across all channels. With neural Text-to-Speech, the bot can respond using a wide variety of voices or utilize predefined prompts in HD quality. With decades of experience in building bots, our team is highly skilled in usability and customer experience (CX). They understand your customers' needs and requirements. Download our brochure to gain deeper insights into the lessons we've learned from our customer projects.
We support you through all project phases. Starting with the scope analysis, we work with you to design your bot and integrate it into your backend and telephony infrastructure. We also collaborate with you on planning the go-live, as well as the ongoing operation and monitoring of the bot. Our service team provides 24/7 support for the operation and maintenance of your bot solution. With dashboards and reporting, you can easily track and review the performance of your solution.
Download the Speech Processing Data Sheet for more Information.
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