Hosted Network IVR

Hosted Network IVR Services

A Network IVR in conjunction with a MRF enables CSP and network operators to play prompts like out-of-coverage and tariff information, autonomously perform a top-up process for pre-paid tariff plans and many other standard tasks.

Requirements

IVR with NLU speech recognition, speech synthesis, and voice biometrics

Graphical Service Creation Environment (SCE)

Web based service creation, configuration, and monitoring

Multi-tenant provisioning

Integration in IN services and contact centers

Solution

Carrier grade IVR with many standard modules

Sophisticated voice technologies

Powerful service creation and administration

Project and consulting support for technical implementation and voice user interface design

Multi-tenancy and easy operationability

Benefits

Proven solution using state-of-the-art technology

Integration into service number portfolio and cloud contact center

Easy integration into any TDM, NGN, or IMS network

Optional integration into local PBX/contact center with CSTA or proprietary

Session border controller and gateway between network topologies

Customizable standard modules

For further information ...

... and a personal consultation

please contact us here!

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