Telephony Application Server
The TAS performs a central function in the network of all telcos.
Its task is to keep the status of the connections stable on the basis of the network protocol SIP (Ses
IMS
What are IMS solutions and what are they used for?
If you write out the abbreviation, experts already know the principle: IMS = IP Multimedia Subsystem. This is a telecommunications system that
ASA - FCR - AHT: KPIs in Contact and Service Centers
What are KPIs?
In order to measure the quality of customer service and maintain defined service levels, business performance indicators have been
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