Benefits
Large icon set for signalling and media workflows
Huge icon library for back-end integration and Telecom protocols
Modularization, versioning, and team support
Consistency check and co
Requirements
Feature-rich and powerful Service Creation Environment
Ease of use for engineers and technicians
Unified service creation for signalling, media, Web, and messaging
Rapid proto
A Powerful SCE
The CreaLog Telecom Platform comes with a powerful Low-Code Service Creation Environment (SCE), named CreaLog CDG, that allows users to change existing workflows and create new ones. W
Analysis of speaker characteristics and dialog structure
In addition to the actual content of a call, the structure of the dialog and characteristics of the speaker can also provide important insight
Deep insights into call reasons and customer concerns
Part of the preparations for a system is building the domain-specific terminology for the new system. This is the only way to ensure that the rec
Alarm when threshold values are exceeded
The success of current campaigns is immediately recognized if deviations from the comparative value are more than 10 and 15 percent.
Acceptance thresholds c
Live view and thematic radar
The CreaLog Cockpit provides initial results of the call analysis in the live view. Special phrase spotting is used to find words or phrases mentioned by the customer in
Operational control - valuable insights for the management
What do customers think of your company? Are they satisfied with the goods or services or are there frequent complaints?
Transcription and
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