Analysis of speaker characteristics and dialog structure
In addition to the actual content of a call, the structure of the dialog and characteristics of the speaker can also provide important insight
Deep insights into call reasons and customer concerns
Part of the preparations for a system is building the domain-specific terminology for the new system. This is the only way to ensure that the rec
Alarm when threshold values are exceeded
The success of current campaigns is immediately recognized if deviations from the comparative value are more than 10 and 15 percent.
Acceptance thresholds c
Live view and thematic radar
The CreaLog Cockpit provides initial results of the call analysis in the live view. Special phrase spotting is used to find words or phrases mentioned by the customer in
Operational control - valuable insights for the management
What do customers think of your company? Are they satisfied with the goods or services or are there frequent complaints?
Transcription and
Opportunities and benefits of Speech and Customer Analytics at a glance
Precise recognition of intentions
What exactly do customers say, what are their concerns and how do they express their
A Highlight — data protection by default
Why are anonymization and data protection so important?
Technological advances in the automated transcription of telephone conversations have brought increas
To significantly increase customer and employee satisfaction and boost productivity, companies rely on analyzing customer conversations, evaluating the quality of dialogs and discussing them with ser
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