Entity Recognition
A term from the interface between linguistics and computer science. Specifically, it is about which proper names (company names, persons) a computer program can recognize in a text
Conversational AI
Conversational Artificial Intelligence simply describes the combination of conversation and artificial intelligence (AI). More comprehensively defined, it is a (customer) dialo
What is an Intelligent Virtual Assistant or Virtual Agent (IVA)?
Smart assistants, voice-first systems or even intelligent personal assistants such as Amazon Alexa, Google Assistant, Apple Siri
Service and Chat Bots
Ever talked to a robot? Probably not, you think. But if we translate talk with 'chat' and abbreviate robot as 'bot', your answer will be different. Because we encounter cha
VoiceBot
What exactly is a voice bot?
Voice bots are very similar to chat bots, which have been around for a long time and support customer service as a text-based dialog system on websites or in me
Power, Water, and Gas suppliers
Customers' expectations of suppliers as regards contactability and the scope and quality of services are already high. However, they are increasing all the time given
Our website uses cookies. These have two functions: Firstly, they are necessary for the basic functionality of our website. Secondly, we can use cookies to continually improve our content for you. This is done by collecting and analysing pseudonymised data from website visitors. You can withdraw your consent to the use of cookies at any time.
