Opportunities and benefits of Speech and Customer Analytics at a glance
Precise recognition of intentions
What exactly do customers say, what are their concerns and how do they express their
A Highlight — data protection by default
Why are anonymization and data protection so important?
Technological advances in the automated transcription of telephone conversations have brought increas
To significantly increase customer and employee satisfaction and boost productivity, companies rely on analyzing customer conversations, evaluating the quality of dialogs and discussing them with ser
Improve operational control
Wichtige organisatorischen Maßnahmen zur operativen Steuerung von Mitarbeitern, Managern, Abteilungen und auf Führungsebene umsetzen.
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