Case Studies

BVG Berlin Logo

BVG - Public Transport

Uwe Biedermann
Project Manager Telecommunications

"The hub of the new concept is Outlook. Using that software, we can send a mail to the CreaLog Server which then generates a fax or a text for immediate dispatch. In doing so, the intelligent system automatically creates a uniform cover sheet and attaches office documents or graphics files in the correct sequence. Voice message delivery is also one of the advantages provided by the new applications set-up."

Auto-Attendant and Unified Communications

  • Unified Messaging
    Voicemail, fax and text messages
  • CTI outbound 
    enables users to dial from their PC via Outlook
  • CTI inbound
    triggers a pop-up (with caller data from Outlook) when a call comes in
  • Automated-Attendant
    with natural-language controls, helping to relieve switchboard staff
  • Alarm mode
    swift and parallel notification of a defined circle of people via landline or cellphone
  • Caller prompt 
    and skill-based routing for BVG Call Center with speech recognition in complete sentences and everyday language
  • Timetable enquiries
    automated travel announcements in the BVG Call Center by text-to-speech (TTS)

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