Case Studies

Dataport

Mark Riedel
Head of Dataport Communication Services

"CreaLog impresses with its customer orientation, commitment, and adherence to deadlines. We particularly appreciate that CreaLog always proactively informs us about project statuses and is also always available for queries."

Solutions for public administration
Six federal states, one ICT service provider

  • Voice Portal / IVR with announcements (for example, information on faults, caller prequalification and call distribution)
  • Conference calls for up to 580 simultaneous participants
  • VoiceMail for all users with automatic mailbox setup

Manage calls quickly and easily on your own

Dataport uses Interactive Voice Services (IVS) to easily create its own call flows from existing modules in a web interface. Depending on the individual requirements of the office, agency or department, these include announcements and menus as well as call queues that interact with the caller. If required, Dataport also programs completely new processes for special requirements via the CreaLog Service Creation Environment CDG.

"Joint operation of IT services is one of the core objectives of the Dataport network. The standardization of infrastructures, workstations and solutions allows shared resources in many places. A key contributor is our strong combination of administrative and IT expertise and our understanding of not only the technical but also the business requirements of our customers."

Lena Meisch, Head of Communications and Output Services

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