Swisscom 7 Telco solutions

Swisscom

Werner Dreier
Head of Value Added Services at Swisscom

"The migration of the previously TDM based platform to the IMS network could be realized within only 5 months, truly an achievement."

Emergency Call Routing / Enterprise IVR / Messaging Server / MRF

Companies such as Swisscom depend on reliable partners like CreaLog. Their special strengths lie in tailoring existing standard solutions to meet individual customer needs and enhancing them with additional applications. The benefits of this approach for a modern IT environment are compelling:
Administration, training and documentation for the uniform and easily scalable platform are kept under one roof. At the same time, this ensures that all applications are easy to migrate.

The Swisscom Solutions at a Glance

Emergency call routing
Intelligent emergency call routing system in German, Italian and French
Enterprise IVR
Cutting edge voice portal technology for alert systems, network-based on-hold queues and additional voice services
Messaging Server
Protected gateway for third party bulk SMS/MMS campaigns
Media Resource Function (MRF)
Audio for service numbers, rate announcements or jingles is provided directly to the Swisscom NG-IN through a Content Management System (CMS)
Mass Voting
5,000 lines for televoting and call-in promotions by Swiss TV and radio stations
Mobile Call Recording
MiFID II-compliant recording of calls between banks and their customers in both fixed line and mobile networks

Please fill the form to download the full Swisscom Case Study with more details.

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	2 months	HTML	Website
fe_typo_user	Assigns your browser to a session on the server.	session	HTML	Website

Name	Purpose	Lifetime	Type	Provider
_ga	Used to distinguish users.	2 months	HTML	Google
_gat	Used to throttle request rate.	1 day	HTML	Google
_gid	Used to distinguish users.	1 day	HTML	Google
_gcl_au	Used by Google AdSense to experiment with advertisement efficiency.	3 months	HTML	Google
AMP_TOKEN	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, request in progress or an error retrieving a Client ID from AMP Client ID service.	1 year	HTML	Google
_dc_gtm_--property-id--	Used by DoubleClick (Google Tag Manager) to help identify the visitors by either age, gender or interests.	2 years	HTML	Google

Name	Purpose	Lifetime	Type	Provider
1P_JAR	This Google cookie is used to optimize advertising to deliver ads relevant to users, improve campaign performance reports, or to prevent a user from seeing the same ads multiple times.	20 days	HTML	google.com
ANID	This cookie is used for advertising that is delivered over the web and stored in google.com.	1 year	HTTP	google.com
CGIC	Used by Google to store user preferences and information when pages with Google Maps on them are displayed.	4 months	HTTP	google.com
CONSENT	This cookie contains information about how the end user uses the site and what advertisements the end user may have seen before visiting the site.	years	HTML	google.com
DV	Used by Google to store user preferences and information when pages with Google Maps on them are displayed.	session	HTML	google.com
NID	These Google cookies store information about user settings and information for Google Maps.	5 months	HTTP	google.com

Case Studies

Swisscom

Werner Dreier
Head of Value Added Services at Swisscom

Emergency Call Routing / Enterprise IVR / Messaging Server / MRF

The Swisscom Solutions at a Glance

Career

General requests

Service Hotline (24/7)

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Address

Case Studies

Swisscom

Werner Dreier Head of Value Added Services at Swisscom

Emergency Call Routing / Enterprise IVR / Messaging Server / MRF

The Swisscom Solutions at a Glance

General requests

Service Hotline (24/7)

Click here to subscribe to our quarterly newsletter!

Address

Werner Dreier
Head of Value Added Services at Swisscom