Customer contact by phone is key for banks and with large numbers of customers and employees, banks and brokers place enormous demand on their ICT infrastructure and security of communications for banking transactions.
We understand the requirements of banks such as private banks and co-operative banks, savings banks and brokers, regional banks, credit card companies and fund managers. Our customers include all these financial services providers, making CreaLog a market leader in this industry.
True multi-channel banking today also includes telephone banking, either with an employee in the bank's service center or via an Voice Portal or VoiceBot with ASR (NLU speech recognition).
Banking customers use the CreaLog Voice Portals over 30 million times a year for their telephone banking transactions and display high level of acceptance of this extremely secure telephone contact.
Trade securities by phone?
Not a problem!
Securities of all types have been traded using the speech-enabled CreaLog telephone brokerage system for nearly 20 years, all with secure NLU speech recognition on a secure platform.
These companies place particularly high demands on their ICT infrastructure because of the large number of customers and employees. We understand the requirements of insurance companies, which is why our customer base includes major German life, non-life and health insurers.
We help insurance companies in many ways in their day-to-day challenges of routing customers quickly to the "right" person and keeping a "grip" on fluctuating call volumes (due to changes in motor vehicle no claims bonuses or extraordinary events). A good example is the efficient assignment of the electronic confirmations of coverage (eVB) for vehicles at the Versicherungskammer Bayern in Germany.
Download the Versicherungskammer Bayern Case Study here.
It’s at call center level that PAYBACK (American Express Group) reduced overheads and simple procedures are precisely that kind of service that is easy to automate. Then, when it comes to more complicated things such as complaints or detailed queries about ordering prizes, advisors are on hand to deal with the matter personally.
The PAYBACK Case Study has all the details of how the bonus program saves money and keeps customers happy at the same time.