CreaLog Banking is a comprehensive solution for automated self-service completion of largely standardized, typical banking processes using natural speech communication over the telephone. It consists of a voice portal and special customized banking software. Round the clock accessibility for customers and the possibility of completing transactions quickly and easily anytime and anywhere not only contributes to customer satisfaction, it also helps to reduce costs without detracting from the quality of service offered.
The security and authenticity of financial transactions is mainly determined by the „HAVE“ and „KNOW“ elements. This is usually based on the natural speech input of an account number and Personal Identification Number (PIN). Alternatively, however, the „BE“ element can also be ascertained with a voice portal on the basis of a biometric procedure, whereby callers can be identified by comparing their voice print with a previously delivered speech sample.
