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Voice Portal - Datasheet

CREALOG VOICE PORTALS and VOICEBOTS

provide announcements and music on hold for all telephone systems and contact center solutions, like the CreaLog Contact Center (CCC). They perform pre-qualifications, forward automatically with voice control to groups and extensions, provide employees with caller information using CTI and offer callers the option of making callback requests.

For customer self-service, voice portals provide information, perform automated order processes, database information requests, bank transactions and much more, receiving and processing all requests efficiently.

For outbound calls, voice portals are used as a power dialer with fax and answering machine detection, also for automated collection procedures.

FUNCTIONS

* Announcements, prequalification, customer self-service, voicemail, fax and unified communications

* Reliable recognition of colloquial input, speech synthesis and voice biometrics

* Simple configuration and administration from all locations

* Comprehensive interface support for telephony, contact centers and data processing

* Modular design with flexible expansion options

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