News and Blog

2022

CCW Logo
01.12.2022

Meet CreaLog at CCW 2023 in Berlin

Focus on ChatBots, VoiceBots, Recording and Speech Analytics

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07.03.2022

CreaLog welcomes the merger of Nuance and Microsoft

In the late 1990s, CreaLog switched its speech processing platform operating system from…

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14.02.2022

Voice and Chat automation at major european network operator

Telecommunications providers everywhere face the challenge of answering large numbers of…

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2021

10.12.2021

Brand new for home shoppers: voice controlled bidding and product selection

Eberhard Kuom, Head of Finance and Operations at 1-2-3.tv, sums it up: "We want to make…

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26.11.2021

Do you speak CDG?

We admit that speaking might not be the right term, because we are speaking about CreaLog…

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23.11.2021

Into the cloud with CreaLog

According to Statista, in 2020 the worldwide turnover with cloud computing totaled 270…

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Live TV in auction Format
08.07.2021

1-2-3.tv relies on Conversational IVR

Whether early in the morning or late at night: 1-2-3.tv is Germany's largest TV auction…

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Speech Analytics
09.06.2021

Speech Analytics & AI

To significantly increase customer and employee satisfaction and boost productivity,…

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Privacy
27.05.2021

Privacy by default

Why anonymization and data protection for call recordings are so important to us …

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Wind Power Illustration
11.05.2021

Utilities rely on CreaLog solutions

The driving force of the utility industry is the transformation from power generation to…

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Mobile Illustration
04.05.2021

CreaLog MRF - Software-based Media Resource Function for Cloud Deployments

The CreaLog MRF building blocks help Communication Service Providers to deliver multimedia…

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Authentication
27.04.2021

Optimal protection for all applications - Multi-Factor Authentication

CreaLog's SDP7 platform offers users of the web interfaces multi-factor authentication in…

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05.02.2021

Public Administration: Voice Portal, Conferences and Voicemail

Six german federal states, one ICT service provider

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19.01.2021

ServiceBots: AI-supported dialogs on all channels

The omnichannel concept for a systemic customer experience has received a major boost in…

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2020

CreaLog Portfolio
02.12.2020

Available for all Scenarios - Comprehensive Services Portfolio

Cloud computing is one of the key drivers in the digitalization of business processes.…

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CreaLog Telco Summit 2020 Logo
05.11.2020

The CreaLog Online Telco Summit 2020 - Telco Portfolio for IMS and focus on new service models

With almost 100 participants from 19 European and African countries, the first Online…

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19.10.2020

Make your VoiceBot a customer care superhero!

10 quick tips for better communication

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18.10.2020

That's how VoiceBots work today!

Back in the old days: The people were in a frenzy struggling with bad IVRs. People refuse…

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30.09.2020

Energy supplier fault management hotline

"The automated voice response solution is an indispensable ingredient for our service…

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30.09.2020

Legacy TDM Enterprise IVR migrated to IMS

As part of the IMS (All-IP) strategy of a major European Telco, all Enterprise IVR…

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07.09.2020

Holistic life coaching by phone

Insights into an extraordinary business model

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30.08.2020

IT Service Center Berlin - Support for the communal hotlines

"The central service number 115 follows high quality requirements and aims to provide…

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Logo Monaco Telecom
02.08.2020

MiFID II recording for communication service providers

CreaLog Call Recording now available at Monaco Telecom

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A1 Telekom Logo
30.07.2020

Voice Portal / Mobile Call Recording / Directory Inquiry / Corporate Customer Solutions

"We are the only communication provider in Austria that is consistently using…

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Swisscom Logo
14.07.2020

Emergency Routing / Enterprise IVR / Cloud Contact Center / Messaging Server / MRF

Companies such as Swisscom depend on reliable partners for tailoring existing standard…

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19.05.2020

Interview - Utilities: How to get from the Service Desert to the Beach Bar

The driving force of the utility industry is the transformation from power generation to…

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Mobile Fixnet Illustration
26.03.2020

Business continuity in times of crisis

CreaLog Mobile Call Recording supports the financial industry in the Corona pandemic

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people on a couch
31.01.2020

VoiceBot Part 2: VoiceBots at Pay TV and cable network operators

This is one of the most important key figures in telephone customer service for companies:…

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putting furniture in place
06.01.2020

VoiceBot Part 1: A flexible and reliable friend

Interactive and intelligent voice services in customer care are still on the rise. Because…

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2019

service in a bar
09.12.2019

Convincing VoiceBot and IVR Solutions

Are interactive and intelligent voice services experiencing a renaissance in customer care…

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28.11.2019

Above the roofs of Schwabing

The CreaLog Telco Summit 2019

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CreaLog Telco Summit 2020 Logo
04.11.2019

CreaLog Telco Summit 2019 - New sales potential for international Telcos

Munich, November 2019 - The location of the CreaLog Telco Summit 2019 in mid-October in…

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24.09.2019

To be on the safe side with Call Recording Solutions

Tightened Financial Market rules may soon also affect freelancing brokers.

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Programmer Illustration
26.08.2019

VoiceBots for everyone

A VoiceBot is a virtual assistant that facilitates communication between man and machine…

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11.06.2019

VoiceBot, ChatBot, App: How to make customers happy

Comparative tests are popular, as they show consumers quickly and clearly how, for…

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12.02.2019

Even an AI has to go to school

What may the people have thought, who end up of the 18th century a demonstration of the…

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2018

21.12.2018

AI and the customer service of the future

CreaLog Telco Summit in Cologne

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26.04.2018

TELEVOTE NOW WITH APP-SUPPORT

CreaLog supports highly popular TV Show in cooperation with Unitel

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18.04.2018

MCR up and running in 10 countries

Mobile Call Recording implemented at 10 European Telcos and still growing

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