"It is immensely important for our system solutions to be based on reliable and high-performing solutions, which is why we chose HPE ProLiant servers,” emphasizes CreaLog Managing Director Michael Kloos and adds: "This applies for the telecommunications network operators who use our platforms for the provisioning of applications like mobile call recording, telephony, messaging and value-added services as well as for number translation and routing in the intelligent network (IN). But of course also for companies of all industries who use our systems to improve their customer service through self-service via VoiceBot and other versatile IVR solutions!"
“HPE ProLiant servers deliver the industry’s leading security, automation and workload-optimization features for telco companies to create and manage innovative telecommunications network-based technologies,” said Phillip Cutrone, vice president and general manager, Worldwide OEM at HPE. “We look forward to continue collaborating with CreaLog to extend our server capabilities and drive growth among its European-based telco customers to create new experiences and unlock value.”
At Swisscom, CreaLog has implemented the most comprehensive telco platform in Switzerland on HPE servers. Today, seven innovative applications run on a total of 6,500 lines on this system. Among others, an intelligent emergency call system in German, Italian and French as well as Mobile Call Recording (MCR), a MiFID II-compliant recording of telephone calls between banks and their customers in fixed and mobile networks. CreaLog Mobile Call Recording (MCR) was awarded the coveted German Stevie Award in gold in 2018.
Deutsche Telekom, Europe's leading telecommunications company, uses network-based recording of mobile calls as mobile communication recording not only in Germany, but also in six other European countries.
At PAYBACK, a Bonus and Customer Loyalty Program with 31 Million active users in Germany, a VoiceBot based on HPE servers was implemented that offers help to around 1.1 million callers per year on a variety of topics. PAYBACK customers can use the intelligent voice-dialogue system to query their score, change their address, and obtain delivery information for rewards they have ordered and much more. Around the clock, barrier-free and without waiting time or waiting loop. The VoiceBot is available 24/7, can be used interactively via voice input and state-of-the-art voice recognition and is easy to operate.
Sky Deutschland is one of the leading pay-TV providers in the D-A-CH sector with around 5 million subscribers. The VoiceBot, installed on HPE ProLiant servers, supports and relieves Sky call centers with customer identification as well as intelligent call distribution or Sky Select orders. It is also used for customer satisfaction surveys and individual offers for viewers whose specific interests are known. Thanks to the voice portal, many millions of customers per year - even immediately before the broadcast begins - can now activate their desired program without any waiting time.