Legal Services Recording Use Case

Call Recording for Legal Services

Attorney Raabe calls managing director Hansen of BEST company. The reason: BEST Company was offered a settlement in a legal dispute with a supplier to avoid legal proceedings. He needs a short-term decision by managing director Hansen on this settlement proposal.

After a brief overview of the facts of the case, lawyer Raabe asks Mr. Hansen whether he agrees to a recording of the telephone conversation in order to summarize the results of the conversation. He wants to send the recording to Mr. Hansen by e-mail shortly after the end of the telephone call. Both parties thus know exactly what has been agreed upon, and in the meantime Mr Raabe can contact the lawyer of the other party.

Especially when an urgent personal consultation is not possible for legal practices, recording offers the optimal solution. Because it is always important that both parties know exactly what they have discussed during such a telephone conversation. This also applies when important appointments for talks or court hearings are agreed upon. 

With a cost-effective and secure call capture solution CreaLog Enterprise Communication Recording (ECR) available via a SaaS model, net-centric call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations and, most importantly, clients.

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