Enter a new stage in net-centric recording with our Enterprise Communication Recording (ECR) service. This Telco net-centric service records calls that any employee makes on a business phone as part of his or her job, be it in the office, on the move or in home office. Business continuity is thus ensured.
With CreaLog ECR, discussions with customers or business partners are easier to understand and document thanks to the recording. The transparency of work processes is increased and can be optimized on the basis of the findings.
Employees from the sales department can thus record the verbal consent of customers or check information about discounts granted as part of the preservation of evidence. Thanks to CreaLog ECR, insurance companies are able to evaluate counselling interviews against the background of quality assurance and thus determine the training needs of employees. Last but not least, customer satisfaction is also increased, as doctors, lawyers or tax consultants can document and archive consultations in this way. Stored recordings can be easily found thanks to tags. In addition, ECR helps in general to detect cases of fraud and to make business processes transparent.
The calls are recorded in the Telco network. Subscribers make phone calls in the usual way, an app is not required.
The subscriber himself accesses his securely encrypted recorded calls and plays them back. An intuitive interface enables simple, user-friendly operation and helps to navigate easily through the menu items. The user can not only play back recordings, but also download them or have them delivered via email with attachments.
Thanks to the validation by Cisco Broadworks, our net-centric recording is compatible with the BroadWorks SIP Interface. This delivers a new way of business communications with all the advantages of the Cloud.
Please get in contact with our experts for more detailed information on our net-centric recording or download the ECR datasheet here.
CreaLog ECR is based on our proven Mobile and Fixnet Call Recording solution, a highly secure and MiFID II compliant approach, excluding playback or delete options for individual employees. It has been successfully used by customers such as Swisscom, A1 Telekom, Deutsche Telekom, Monaco Telecom, and many more since 2015.