Enterprise Recording

Enter a new stage in net-centric recording with our Enterprise Communication Recording (ECR) service. This Telco net-centric service records calls that any employee makes on a business phone as part of his or her job, be it in the office, on the move or in home office. Business continuity is thus ensured.

Benefits for Companies

• A new level of convenience
• Preservation of evidence and
• Quality Assurance

With CreaLog ECR, discussions with customers or business partners are easier to understand and document thanks to the recording. The transparency of work processes is increased and can be optimized on the basis of the findings.

Fields of application

Employees from the sales department can thus record the verbal consent of customers or check information about discounts granted as part of the preservation of evidence. Thanks to CreaLog ECR, insurance companies are able to evaluate counselling interviews against the background of quality assurance and thus determine the training needs of employees. Last but not least, customer satisfaction is also increased, as doctors, lawyers or tax consultants can document and archive consultations in this way. Stored recordings can be easily found thanks to tags. In addition, ECR helps in general to detect cases of fraud and to make business processes transparent.

Operation

The calls are recorded in the Telco network. Subscribers make phone calls in the usual way, an app is not required. 
The subscriber himself accesses his securely encrypted recorded calls and plays them back. An intuitive interface enables simple, user-friendly operation and helps to navigate easily through the menu items. The user can not only play back recordings, but also download them or have them delivered via email with attachments.

Legal and Secure

• Strong data encryption – on the fly for all recordings, SMS/MMS, and meta data.
• Geo-redundant storage in encrypted form as long as desired.
• All participants of a call will be informed and asked for protocolled consent.