Compliance Recording (Voice / SMS / MMS)

Compliance Call Recording

MiFID II recording for communication service providers

Financial Regulators across the globe are enacting regulation that requires the recording of mobile phone conversations of finance sector professionals, apart from the already widespread fixnet recording

We’re here to take the complexity out of compliance with our new generation of mobile and fixnet communication call capture and compliance technologies.

Already installed at 10 European Telcos

  • Complete compliance with legal, regulatory and data security requirements like MiFID II, FinMa, ...
  • Option: Transcription by Speech Recognition (ASR) with Keyword Spotting for Semantic Speech Analytics (Voice Analytics)

More details are available in our Recording Data Sheet the Mobile Call Recording White Paper or our Swisscom Case Study.

Compliance Recording main solutions highlights:

Fully MiFID II compliant for
  • Calls
  • SMS
  • MMS

Strong encryption for
  • Meta Data
  • Call Recordings
  • SMS
  • MMS

Features for Secure Encryption

Private keys for banks

Encryption with public key

Decryption impossible for CSP alone


Your compelling benefits

Universal usability on any device

Simplified integration, management and delivery of services

Call forwarding in real time

Telco-grade security, support and 24x7 helpdesk


Why mobile and fixnet communication recording?

    While compliance makes the business case, recording doesn’t just satisfy your regulators. It does so much more.

    Regulatory compliance is driving adoption of mobile MiFID II compliant recording. In general, most Financial Services Authorities require all relevant business communications conducted on the phone to be recorded and archived.

    Across Europe the EU (2014/65/EU) directive made provisions for the banking industry across the 28 member states, starting January 2018. From then on, all relevant business communication conducted on the mobile phone has to be recorded and archived in all EU member states.

    How it works

    A handset agnostic solution that delivers compliance and an invisible recording experience

    Offering deployment convenience, an impressive set of features and a seamless user experience, CreaLog Mobile and Fixnet Call Recording is the logical approach for the majority of employees. The network-centric solution eliminates the need for your customers’ administrators to download individual applications to every handset.

    CreaLog Compliance Call Recording is device-agnostic. So, whichever office phone, iPhone, or Android smartphone your customers are looking to deploy, complete compliance and the very best user experience are guaranteed.

    Evolution, not revolution for your customers

    Compliance Call Recording is easy to deploy and administer for your clients, with no need to port networks, swap SIM cards, or change devices.

    Your customers experience no service disruption during set-up, no fragmented solutions or changes to the way they make calls. They simply extend best practices and you ensure that fulfilling regulatory obligations has minimal impact on their business operations.

    Compliance alone isn’t the whole story

    Your customers don’t have to look too hard to find more business benefits of mobile recording:

    Extended risk management

    Client conversations are very often conducted by mobile phone. Failing to record these calls puts your customers' business at risk by giving them little recourse in the event of a post-trade client dispute. A record of every call allows both client and company to accurately recall the conversation – improve dispute resolution, increase client confidence, and reduce risk.

    Crucially, mobile recording offers a clear demonstration of regulatory compliance and sound governance to all company stakeholders – from clients and business partners to regulators.

    Delivers business continuity

    Sole reliance on conventional fixed-line call recording systems can be put at risk by disastrous events, pandemics and travel disruption. They restrict the ability of employees to work compliantly out of the office or after hours. The included mobile recording delivers a compliant environment in which financial institutions can mobilize teams and develop effective business continuity plans.

    Enables enterprise mobility

    Trading is a predominantly deskbound activity, however supporting highly mobile sales teams and asset managers, as they travel across the world, remains a key priority. Doing so, and remaining compliant while engaging in client conversations, requires call recording solutions with extensive support for roaming.

    Solves challenges

    Whether client communications happen at the office or on the move, MiFID II compliant CreaLog Call Recording suits your customers' needs.

    Consistent experience

    Encompassing both on-premise and cloud storage options CreaLog Mobile Call Recording delivers a consistent user experience, on all device types.

    Secure cloud storage

    Hosted in your data centers, secure storage is guaranteed. Your customers' call, voicemail, SMS and MMS recordings are available through the web-based administration console for secure search and playback. Retention periods are easily extendable to assure compliance with all emerging regulations. Data retrieval is comfortable and secure  - following the Two-man principle.

    More details are available in our Compliance Recording data sheet or our Swisscom Case Study.

    Please refer also to our Enterprise Recording solution for a different approach where employees have additional command of their recordings like playback and delete.

     

    For further information ...

    ... and a personal consultation, please contact us here!

     

     

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    +49 89 324656-10

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