In mid-September, the partners of the Institute for Customer Experience Management (i-CEM) met in Hamburg as part of the i-Service Initiative to discuss current developments and challenges in the cont
In your role as a consumer, you're probably familiar with the scenario: Having legitimized yourself twice at customer service with your date of birth and customer number, you end up with the bitter ne
invitation to the Crealog Telco summit 2022 Munich, Germany · October 20-21 crealog telco summit 2022 We cordially invite you to the exclusive CreaLog Telco Summit 2022 on October 20-21, 2022 in
On 20 and 21 October 2022 we cordially invite you to the exclusive CreaLog Telco Summit 2022 in Munich.
Rapid transformations are presenting the entire telecommunications industry with major challeng
Some make a lot of money with it, others don't know (yet) how to go about it: We're talking about over-the-top content (OTT), which describes the use of apps & services and the transmission of text, v
Another valuable gem in CreaLog's large award collection: The 'Digital Partner 2021 BeNeLux, CEE, DACH' award, was presented by our technology supplier Nuance Communications at the Partner eXperience
Thought paper The next voicemail Simplified Architecture Enhanced User Experience Motivation Traditional VoiceMail solutions typically served two main objectives: from the customer’s perspective, t
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