This is one of the most important key figures in telephone customer service for companies: the First Contact Resolution Rate (FCR). It indicates how many customer concerns could be resolved during the
Interactive and intelligent voice services in customer care are still on the rise. Because even international companies like Amazon continue to rely on the telephone as their preferred contact channel
Are interactive and intelligent voice services experiencing a renaissance in customer care — or have they never really been away? Yes and yes, that's the answer. The fact is that our customers are con
Our website uses cookies. These have two functions: Firstly, they are necessary for the basic functionality of our website. Secondly, we can use cookies to continually improve our content for you. This is done by collecting and analysing pseudonymised data from website visitors. You can withdraw your consent to the use of cookies at any time.
