There can be no talk of 'business as usual' in 2020. A lot has changed and especially children, young people and their families are now particularly dependent on support. Therefore, CreaLog from Munic
Network operators and other communications service providers are currently considerable challenges when migrating their legacy TDM services to the IMS, a necessary condition for offering flexible stat
With almost 100 participants from 19 European and African countries, the first Online Telco Summit at the end of October 2020 was a great success for all participants. And this was not only due to the
Back in the old days: The people were in a frenzy struggling with bad IVRs. People refuse to type in numbers after having had to memorize countless options. They then get lost in complicated menu stru
"The automated voice response solution is an indispensable ingredient for our service center’s performance. Not only do we utilize this strong solution for our own customers but we also make it availa
As part of the IMS (All-IP) strategy of a major European Telco, all Enterprise IVR services were migrated from a legacy TDM third-party platform to the CreaLog Multi-Application Platform. For this pur
"The central service number 115 follows high quality requirements and aims to provide administration services quickly and easily to the citizens of Berlin. With CreaLog we count on a solution that has
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