Back in the old days: The people were in a frenzy struggling with bad IVRs. People refuse to type in numbers after having had to memorize countless options. They then get lost in complicated menu stru
"The automated voice response solution is an indispensable ingredient for our service center’s performance. Not only do we utilize this strong solution for our own customers but we also make it availa
As part of the IMS (All-IP) strategy of a major European Telco, all Enterprise IVR services were migrated from a legacy TDM third-party platform to the CreaLog Multi-Application Platform. For this pur
"The central service number 115 follows high quality requirements and aims to provide administration services quickly and easily to the citizens of Berlin. With CreaLog we count on a solution that has
Telecommunications is evolving rapidly – shaped by new technologies, regulatory requirements, and rising expectations from enterprises and end customers. CreaLog supports communication service provide
"We are the only communication provider in Austria that is consistently using state-of-the-art speech recognition, for A1 is an innovative enterprise, committed to offer our customers modern-day servi
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